Purchase And Returns

    ARTWORK

    I want you to be happy with your new art. If you have any questions, please contact me.

    Every care has been taken to show the artwork as accurately as possible regarding size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.

    ORDERING​
    How is my payment handled?
    Payments are taken through the website or alternatively you can contact me to arrange payment via PayPal or BACS transfer, in British Pounds Sterling.

    SHIPPING
    I have placed my order; how soon will I receive my painting?
    Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 3 working days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

    How is my painting packaged?
    We take the ultimate care in shipping artwork. Paintings have corner guards t o protect the frames and the painting is wrapped in acid free tissue paper to protect the surface of the artwork. Double walled cardboard is then used to protect the painting with normally 3 layers of bubble wrap and additional cardboard protection if required. The painting is then boxed a double walled cardboard box with supportive packaging tape and ‘fragile tape’ applied.

    Which courier do you use ?
    I use Parcelforce, Royalmail, or courier depending on size and weight for my UK shipments – Both myself and you are able to track shipments until delivery is complete

    Can I collect my artwork from you?
    The majority of my work is stored in Cornwall, so yes this may be possible, so please contact me to agree any arrangements.

    Is Shipping included?
    Shipping costs are included for deliveries to the UK

    What about large or high value artworks?
    I appreciate this could be a high value purchase – and a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry, so certain pieces have individual requirements. – Please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched.

    Can you ship internationally?
    Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Please message me with your details and the piece you would like and I can give you shipping options.

    Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

    Any shipping costs contribute towards packing supplies, labour and transit fees.

     RETURNS
    What if my painting arrives and I don’t like it?
    I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
    If an original painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned, I will refund your payment within 14 days.

    We are unable to accept responsibility for the non-arrival of returned goods

    What if my painting arrives damaged?
    All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph.

    What about Overseas Returns?
    At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.

    PRERECORDED ON-LINE WORKSHOPS

    On purchasing a pre recorded online workshop and a confirmation email has been sent to you, you will have full access to the workshop for 12 months.

    Before you purchase an online workshop, you need to ensure that the hardware and software requirements of your device allow you to view and play the digital content.

    Simon Lewis Birch will be entitled to cancel a membership at any time subject to the repayment of fees received in respect of the membership or the part of remaining since cancelling. Simon Lewis Birch will not accept any liability for any costs that may be incurred.

    Copyright of all online course content is retained by Simon Lewis Birch

    All workshop content are for your sole use and must not be shared  or used without written consent from Simon Lewis Birch.

    Images, phrases, must not be used to promote yourself or your business

     CANCELLATION AND REFUNDS

    All workshop purchases are excluded from the 14 day right to cancel. because content can be streamed immediately.

    Simon Lewis Birch reserves the right to retain the full payment of an online workshop in case of termination.

    Online workshops are exempt from the refund policy.

     

    IN- PERSON AND LIVE ON-LINE WORKSHOPS AND COURSES

    Cancellation Policy:

      • If the workshop or course is cancelled by us then we would reimburse all participants in full.

      • If you cancel within 14 days of booking, you’ll get a full refund.

      • If you cancel after 14 days but more than 12 weeks before the course starts, you can choose to transfer your booking to a different course on a later date, at no extra cost (as long as the course is of equal value). If you select a course of greater value, you’ll just need to pay the difference. Please note, refunds are not available in this case.

      • If you cancel less than 12 weeks before the course starts, we won’t be able to offer a refund, transfer, or credit note. However, you may be able to send someone else in your place.